Cruise Account Executive

Norwegian Cruise Line
Aug 13, 2017
Aug 18, 2017
Job Type
Full Time
Job Description

POSITION SUMMARY: Cruise Account Executives answer incoming queue calls to secure reservations and provide our travel agent partners with excellent customer service. They serve as the front line to the general public for Regent Seven Seas Cruises.

Building rapport and long-term relationships with luxury cruise customers, travel agents and other partners.
Using your travel product expertise and knowledge of luxury destinations around the world, you will recommend & sell Regent cruise products & services to travel agents and their clients.
Providing a seamless cruise and customer service experience, from the initial sales call to confirming the reservation and servicing that reservation up until the cruise begins.
Creating and documenting special requests, services and cruise "add on" purchases by the customer or travel agent.
Selling the full experience from suite upgrades, air fare, insurance policies, hotels, shore excursions, and gift items.

Four year college degree or equivalent work
Minimum one year of sales experience is required, telephone sales or travel sales preferred.

Company Description Norwegian Cruise Line is the innovator in cruise travel with a 47-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility. Today, Norwegian invites guests to "Cruise Like a Norwegian" on one of 13 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed, resort style cruise vacation on some of the newest and most contemporary ships at sea. Recently, the line was named "Europe's Leading Cruise Line" for the sixth consecutive year, as well as "Caribbean's Leading Cruise Line" and "World's Leading Large Ship Cruise Line" by the World Travel Awards.

Norwegian Cruise Line is the official cruise line of the Miami Dolphins/Sun Life Stadium, The New York Knicks, Blue Man Group and Legends in Concert; and the official cruise line partner of The GRAMMY Awards and is an official partner of the Rockettes and Radio City Music Hall.

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