Guest Relations Representative

Sycuan Casino
Aug 14, 2017
Aug 14, 2017
Job Type
Full Time
Guest Relations Representative

Job Duties and Responsibilities:
(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)
  • Provides guest service and promotes guest relations by welcoming all guests entering the casino or approaching the Club Sycuan desk, verifying Club member identification, printing and issuing redemption vouchers for members converting points to cash, validating direct mail cash vouchers, verifying guest eligibility to participate in promotions, completing winner forms for guests to receive payment, answering guest inquiries, informing guests of daily promotions and special events, promoting Club Sycuan benefits, furnishing guests with bussing, game, and program information and instruction, promptly notifying a Guest Relations Supervisor of guest comments and/or complaints, and treating all guests in a friendly and courteous manner. - 45%
  • Maintains Club Sycuan player tracking database by collecting, verifying and entering data into database, opening new accounts, and taking photographs of guests for membership cards. - 25%
  • Provides administrative support to the department by documenting and forwarding, reports, complaints, suggestions and recommendations to the Guest Relations Supervisor, assisting with the coordination of Casino promotions, trade shows, sponsored events, and tour and bingo group activities, and distributing promotional merchandise as directed. - 20%
  • Maintains cash bank of theatre transactions during shift by entering cash transactions into the Point-of-Sale system, counting currency, logging guest discounts, vouchers, and credit cards in the Cashier Drop worksheet, balancing the money drawer against generated cashier report following established procedures, and reporting discrepancies to the Guest Relations Supervisor. -10%
Skills and Knowledge:

  • Ability to interact effectively with team members and guests
  • Ability to communicate effectively in the English language
  • Ability to prioritize and perform multiple tasks and assignments
  • Ability to perform simple mathematical calculations
  • Ability to maintain professionalism and composure
  • Ability to understand and follow verbal directives and written directions
  • Ability to perform data entry
  • Ability to appear for work on time
  • Ability to complete forms and documents
  • Ability to sit and stand for up to eight hours at a time
  • Ability to accept constructive criticism
  • Ability to work in a smoking environment
  • Ability to maintain confidentiality
  • Multi-lingual
  • Ability to count cash and make change in a fast-paced environment
  • Ability to recognize counterfeit monies
  • Knowledge of casino games
Supervisory/Managerial Accountability:

Direct: None
Indirect: None
Job Specifications:
Education and Experience:

  • 2 years guest service experience
  • High School Diploma or G.E.D.
  • Hospitality experience
  • Cash handling experience