Director of Human Factors

Christiana Care
Aug 14, 2017
Aug 15, 2017
Job Type
Full Time
The Value Institute is currently seeking a Director of Clinical Human Factors to lead the Value Institute's Quality and Safety Science (QSS) programmatic area. The Director will conduct applied research to address critical patient safety and quality problems at Christiana Care, using human factors engineering to lead cultural change for significant and sustainable impact. The QSS programmatic area is driven by the belief that experiences in health care should be safe, effective, and simple for all. Therefore, we approach our research by leveraging a strong foundation in human factors, rigorous research, and deep clinical domain expertise.

The QSS uses principles of cognitive science, industrial and biomedical engineering, patient safety, bioinformatics, and systems safety to evaluate and design environments, processes, tools, and technologies to support clinical care and prioritize the need for ease of use and patient safety. Research-based performance improvement efforts will address the following areas: medical devices, tools, and technologies; health information technology; incident investigation and risk analysis; physical environment design and construction; usability standards and evidence-based practices; and system wide education and cultural change. The QSS will provide unique complex human factors capabilities in support of clinical care including: systems design; interface analysis; human error identification; human reliability analysis; cognitive task analysis; usability testing and evaluation.

Principal Duties and Responsibilities
The Director will be responsible for innovation in safety and innovation in learning, with oversight of the QSS, mentoring and facilitating professional development for team members. The Director will establish and expand a core area of research-based performance improvement initiatives relevant to improving the safety, quality, and efficiency of healthcare; lead small and large scale performance improvement studies with assistance from core Value Institute staff; implement safety innovations at Christiana; serve as an internal expert to advise Christiana Care staff; provide instructional lectures to nurses, physicians, and health care leaders; and disseminate findings and visibility of the QSS at an international level. The Director will identify and engage in opportunities for strategic growth and development and will serve as a member of the leadership team of the Value Institute.

The Director for Human Factors will also assist with the following activities:

Building organizational capacity for improvement
  • Developing the skills of Christiana Care Faculty and Staff so that they can lead efforts that improve patient safety, quality and efficiency
  • Building an infrastructure within Christiana Care to enhance patient outcomes
  • Supporting the scholarly productivity of Christiana Care faculty in conducting patient safety and quality improvement research
Advancing the Science of Safety
  • Advancing the science of patient safety research by obtaining funding and by publishing papers in peer-reviewed venues that have national and international impact on the field
  • Creating clinical communities across Christiana Care that continuously work to improve clinical and patient-reported outcomes while reducing costs. These communities are groups of clinicians, managers, patients and others who come together to achieve quality-related goals in an area of health care, such as surgical care or critical care
  • Medical Simulation will play an integral role in shaping team-based behaviors that create a culture of safety
Listening, learning and sharing
  • Becoming world experts in patient safety and quality through research, publication and spread of evidence- based best practices
  • Creating a culture of patient safety within Christiana Care through the Comprehensive Unit-based Safety Program, leadership, engagement of frontline caregivers and system-wide learning from our mistakes
  • Providing training opportunities, consultative services and technical support to external partners as well as to the Christiana Care community

Education and Experience:
  • PhD in Human Factors or a closely related field.
  • Minimum of 5 years of pragmatic, clinically -oriented research experience, including performance measurement and program evaluation.
  • Experience with providing leadership for hospital wide evidence-based quality improvement initiatives.
  • Experience with academic publications and substantive contributions to obtaining external funding for clinical human factors research.
Why Christiana Care?
??At Christiana Care, our mission is simple and profound- we take care of people??- Janice E. Nevin, M.D., MPH- President and CEO

Christiana Care Health System, with locations in Wilmington and Newark, DE, is one of the largest health care providers in the Mid-Atlantic Region. We are named one of ??America's Best Hospitals?? (and #3 among 96 hospitals in the Philadelphia region) by U.S. News & World Report. Truven Health Analytics- 100 Top Hospitals in the U.S. and is the only major teaching hospital in the nation to win the Everest Award consecutively in both 2015 and 2016. We have an excess of 1,100 beds between our two hospitals (Christiana and Wilmington Hospital) and are committed to providing the best patient care in the region.

Christiana Care offers a competitive base salary, annual incentive bonus, relocation support and a comprehensive benefits package including medical/dental/vision coverage, life insurance, 403B with match, defined contribution plan and generous paid time off.

Why Delaware?
From opulent mansions to crystal-clean beaches to tax-free shopping, Delaware is the state that delivers so much adventure in so little time and for such little expense. Whether you start at the regal Du Pont family estates in the north or the family-friendly ocean resorts in the south, Delaware gives the budget-conscious the kinds of options they simply couldn't find anywhere else on the US East Coast. It's all right in the middle of the action-packed Mid-Atlantic with easy access from nearby international airports, Interstate 95 and AMTRAK rail lines. Select your flavor of fun, and savor the land of endless discoveries (source: ).

Christiana Hospital, Newark, Delaware. This 1,007-bed, 1.3-million-square-foot modern facility provides a level of care only available in large-scale teaching hospitals. Christiana Hospital includes Delaware's only Level-I Trauma center (as verified by the American College of Surgeons), which is prepared to handle the most extreme medical emergencies. In fact, it is the only Level-I Trauma center on the East Coast corridor between Baltimore and Philadelphia. Christiana Hospital has also been nationally recognized in U.S. News and World Report's Best Regional Hospitals rankings as #1 in Delaware and #3 in the Philadelphia metro area, plus High Performing in 9 Adult Procedures/Conditions. Academic medical center, Baltimore area, Best regional hospital, Community-based medicine, Community health, Clinician, Delaware hospital, Delaware's largest health system, Electronic medical records, Epic EMRs, Everest Award-winner, In-patient, Level I Trauma Center, Magnet ?? designation, Nationally recognized, Outpatient, Philadelphia area, Provider, Surgery center, Teaching hospital, Wellness, Wilmington, Newark, U.S. New & World Report ranking, Expert, Serve, Care, Healthcare, Respectful, Dover, Bear, Middletown, Rehoboth Beach, Bethany Beach, Delmarva Peninsula, New Castle, Elkton, Maryland, Glasgow, Hockessin, Brookside, Smyrna, Pike Creek Valley, Milford, Claymont, Pike Creek, Wilmington Manor, North Star, Seaford, Southeastern Pennsylvania, Southern New Jersey, Vineland, Millville, West Chester, Kennett Square, Swedesboro, Carneys Point, Woodstown, Salem, Elmer, Deptford Township, Washington Township, Pitman, Glassboro, Franklin