Assistant Director, Conference Services & Catering

Fairmont Hotels & Resorts
Aug 13, 2017
Aug 16, 2017
Job Type
Full Time
Assistant Director, Conference Services & Catering

At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Assistant Director ? Catering, Conference Services &/or Events will ensure an engaged team, efficient operations ? and service that exceed the expectations of every client.

Hotel Overview: Opening in the Summer of 2017, the Fairmont Austin will offer 1,048 guestrooms and suites, along with 140,000 square feet of meeting and event space. This is your opportunity to be part of the most anticipated hotel opening in one of the fastest growing markets in the US.

Summary of Responsibilities:

Reporting to the Director, Catering & Conference Services, the Assistant Director of Conference Services & Catering is responsible for overseeing and directing the Catering & Conference team in the absence of the Director of Conference Services & Catering and will ensure that all goals are reached and standards are met for a department with 150,000 sq. ft. of indoor/outdoor meeting space. Additional responsibility is to instill consistency of hotel and Fairmont standards by generating and promoting ideas on a daily basis. Responsibilities and essential job functions include but are not limited to the following:

* Ensure that the department operational budget is strictly adhered to and that all costs are controlled

* Responsible for the day to day operation of the Conference Services & Catering dept. in the absence of the Director, Catering and Conference Services

* Work closely with the Director of Sales & Marketing, to monitor group pick-ups and contractual attrition clauses and hotel room blocks

* Liaise with and direct the Conference Concierge Department, and work closely with Banquets, Setup, Stewarding and the in-house audio/visual & Business Center.

* Maintain consistent and effective flow of communication between fellow managers and colleagues

* Actively participate in training and continuing education of all Conference Division colleagues

* Responsible for actively recruiting and hiring

* Approach all encounters with guests and employees in a professional and personalized manner

* Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling, which will vary according to the needs of the hotel

* Must have a professional image and personality exuding confidence and leadership skills whilst encouraging safe and efficient operations

* Hold department specific meetings to set and review team strategies and goals

* Maximize departmental revenues by developing new methods for creating business ? while minimizing costs

* Monitor the set-up of banquets and meetings to ensure the quality of service standards are maintained as required by the hotel and company

* Daily follow up with Conference Services Managers on previous days functions to ensure guest satisfaction with service, food, and facilities

* Serve as general guest information source, act as a salesperson for Fairmont Hotels

* Complete projects in a timely manner as required by the Director of Conference Services & Catering

* Maintain positive client association with hotel through entertaining and gifting where appropriate

* Attend promotional functions as appropriate

* Participate proficiently in functions outside one's department when called upon

* Conduct site inspections for all market segments as required

* Establish rapport and maintain contact with clients to encourage repeat business.

* Responsible for organization and supervision of assigned conventions from date of booking to departure, including meeting requirements, guestroom requirements, guestroom pickups, food & beverage, audio-visual, accounting etc.

* Solid compilation of all pertinent information leading to clear and concise agendas, group resumes and event orders.

* Work with Director, Catering & Conference Services to oversee all scheduled functions and meetings.

* Assist the Director, Catering & Conference Services with the forecasting and budgeting process.

* Conducts regular competitive pricing and offering surveys, communicating results and recommendations to the Director, Catering & Conference Services.

* Produce resumes for conferences, banquet event orders, compose creative menus, interact with clients and staff

* Assist the Director, Catering & Conference Services with performance evaluations and establishment of department/ individual objectives

* Assist the Director, Catering & Conference Services with hiring of new colleagues in the department

* Attend any/all applicable meetings in the absence of the Director, Catering & Conference Services

* Conduct and/or attend daily meeting to review Banquet Event Orders and ensure last minute changes are communicated to Banquets, kitchen and stewarding

* Additional responsibilities as outlined in the job description of the Conference Services Manager


* Previous leadership experience within luxury market, and similar role, required.

* At least 5 years of previous executive management experience in a similar capacity.

* Computer literate in Microsoft Window applications and relevant computer applications required (Micros Opera S&C, and Meeting Matrix preferred).

* University/College degree in a related discipline required.

* Excellent communication skills, both written and verbal required.

* Strong leadership, excellent interpersonal skills, and problem solving abilities.

* Highly responsible, reliable and ethical. A reputation for honesty and integrity.

* Results oriented and highly motivated self-starter.

* Ability to focus attention on guest needs, remaining calm and courteous at all times.

* Possess and/or obtain CMP/CPCE certification within three years.

* Ability to work days, nights and weekend; when necessary.

Visa Requirements: Candidates must be legally eligible to work in the United States.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts?and the extraordinary opportunities that exist!


At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities?throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific?as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!Posted by StartWire