Reservations Agent

Employer
Homestead Resort
Salary
Competitive
Posted
Aug 13, 2017
Closes
Aug 18, 2017
Sector
Travel Agency
Role
Facilities
Job Type
Freelance
Hours
Full Time

We are seeking a Reservations Agent to accurately input individual and group reservations into the property management system. To track occupancy statistics and current in-house status to facilitate maximum occupancy.

Essential functions include, but are not limited to, the following:

  • Answers department telephones. Assists callers with leisure or group lodging reservations. Ensuring proper coding for tracking purposes, assisting owners with unit reservations. Upselling to non-owners for views, packages, larger units, etc.
  • Performs data entry, including entering group blocks of sleeping rooms and group rooming lists into the computer.
  • Inputs and ensures accuracy of package breakdowns.
  • Prepares group account list.
  • Posts and tracks advance deposits.
  • Maintains travel agent files
  • Calculates no-show rooms revenue.
  • Provides information regarding guests and groups to Front Office employees.
  • Perform general office duties including typing, data entry, filing, and answering telephones.
  • Provides support to operator, front desk, and Revenue manager as needed and directed.

Position Requirements:

  • Requires ability to interpret / extract information and / or perform arithmetic functions.
  • May require typing, CRT, record keeping, or word processing.
  • May have need for good communication skills.
  • Minimum formal education of a high school diploma and a minimum of less than six months job-related experience



We are seeking a Reservations Agent to accurately input individual and group reservations into the property management system. To track occupancy statistics and current in-house status to facilitate maximum occupancy.

Essential functions include, but are not limited to, the following:

  • Answers department telephones. Assists callers with leisure or group lodging reservations. Ensuring proper coding for tracking purposes, assisting owners with unit reservations. Upselling to non-owners for views, packages, larger units, etc.
  • Performs data entry, including entering group blocks of sleeping rooms and group rooming lists into the computer.
  • Inputs and ensures accuracy of package breakdowns.
  • Prepares group account list.
  • Posts and tracks advance deposits.
  • Maintains travel agent files
  • Calculates no-show rooms revenue.
  • Provides information regarding guests and groups to Front Office employees.
  • Perform general office duties including typing, data entry, filing, and answering telephones.
  • Provides support to operator, front desk, and Revenue manager as needed and directed.

Position Requirements:

  • Requires ability to interpret / extract information and / or perform arithmetic functions.
  • May require typing, CRT, record keeping, or word processing.
  • May have need for good communication skills.
  • Minimum formal education of a high school diploma and a minimum of less than six months job-related experience



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