Supervisor - Outbound Sales

Hilton Grand Vacations (HGV)
Aug 13, 2017
Aug 14, 2017
Job Type
Full Time
Job Description:

What will I be doing? As a an Outbound Supervisor you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards: * Minimum of one year timeshare Outbound telemarketing experience. What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: * Initiate programs and ideas to improve telemarketing operations. * Supervise assigned divisions within the Telemarketing Department. * Follow through on personnel administrative responsibilities. * Listen attentively to employees; follow through on their suggestions and comments. * Read and evaluate job-related literature to increase job knowledge. * Prepare employee time schedules. * Oversee all outbound team members and Team Lead. * Work closely with the Telemarketing Manager and Training/Recruiting Manager to ensure quality programs, compliance with policies and procedures and timely responses to employee relations issues. * Provide ongoing sales training. * Maintain a highly motivated work environment through positive input along with ethical and advanced sales and customer service training. * Evaluate new and/or potential and existing employees. * Actively participates in the hiring and termination processes. * Monitor calls, coach and counsel Telemarketing Representatives. * Takeover (TO) whenever needed to take down a deal. * Open communications with all Sales departments and Reservation/Customer Care team. What will it be like to be a Team Member with Hilton Grand Vacations? There's something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations. Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club?? and The Hilton Club??, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.

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