Concierge - Event Technologies
Encore Event Technologies is currently looking for a Part-Time Event Technologies Concierge to monitor the total guest experience in order to maximize and ensure the highest in Encore Event Technologies guest satisfaction ratings. The position is responsible for:
- Meeting with the operation team prior to meeting with clients.
- Meeting and welcome key representative for each group, each day before the start of the meeting or event.
- Proactively identify potential client issues or concerns and remove the obstacles before they present themselves to the customer.
- Follow up with key contacts upon their departure to ensure positive guest experience
- Support the sales office daily.
- Provide exceptional service experience to both internal and external clients
- Two (2) years of applicable audiovisual set up experience.
- Four (4) years of customer service knowledge in a hotel setting.
- Ability to plan ahead
- Proven interpersonal skills and customer focus
- Demonstrated organizational skills
- Associates Degree in Communication or related field
- Bachelor's Degree