Concierge - Event Technologies

Employer
Encore Event Technologies
Salary
Competitive
Posted
Aug 13, 2017
Closes
Aug 18, 2017
Job Type
Permanent
Hours
Full Time
Job Description

Encore Event Technologies is currently looking for a Part-Time Event Technologies Concierge to monitor the total guest experience in order to maximize and ensure the highest in Encore Event Technologies guest satisfaction ratings. The position is responsible for:

  • Meeting with the operation team prior to meeting with clients.
  • Meeting and welcome key representative for each group, each day before the start of the meeting or event.
  • Proactively identify potential client issues or concerns and remove the obstacles before they present themselves to the customer.
  • Follow up with key contacts upon their departure to ensure positive guest experience
  • Support the sales office daily.
  • Provide exceptional service experience to both internal and external clients

    REQUIREMENTS

    • Two (2) years of applicable audiovisual set up experience.
    • Four (4) years of customer service knowledge in a hotel setting.
    • Ability to plan ahead
    • Proven interpersonal skills and customer focus
    • Demonstrated organizational skills

    Minimum Requirements

    EDUCATION

    • Associates Degree in Communication or related field

    PREFERRED

    • Bachelor's Degree
    Company Description Encore Event Technologies is the leading provider of unique, creative and innovative in-house audiovisual services for hotels, conference centers, and resorts globally. As part of the Freeman family, Encore Event Technologies partners with hotels and event planners to develop optimum ways to deliver event experiences with maximum impact, utilizing cutting edge technology. Encore Productions, the production division of Encore, is a full-service creative production and event execution company creating large scale events worldwide. With state-of-the-art equipment and hospitality-minded technology professionals, Encore sets the event technology pace for all competitors in the industry, helping clients tell their stories around the world.