Room Attendant - Hotel

Employer
Holiday Inn Express & Suites
Salary
Competitive
Posted
Aug 13, 2017
Closes
Aug 14, 2017
Role
Facilities
Job Type
Permanent
Hours
Full Time
Job Description

POSITION SUMMARY:

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems, and adhere to Brand Standards.

ROOM DUTIES AND RESPONSIBILITIES:

  • Enters and prepares the room for cleaning.

  • Makes bed.

  • Dusts the room and furniture.

  • Replenishes guest room and bath supplies.

  • Cleans the bathroom.

  • Cleans the closet.

  • Vacuums and racks the carpet.

  • Checks and secures the rooms.

  • Replenish amenities according to the Brand standards.

  • Deliver and retrieve items on loan to guests e.g. rollaways, cribs

  • Ensure security of guest rooms and privacy of guests

  • Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required

  • Cleans guest bathroom/bed room/floor corridor.

  • Responsible for the cleanliness and maintenance of work area.

  • Responsible for the Hotel property in the work area.

  • Attends to guest requests /guest complaints in the area assigned.

  • Responsible for following the standard operating procedures of the company and Brand.

  • Responsible for achieving and exceeding the guest satisfaction score.

PREREQUISITES:

Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Education:

A secondary school diploma is preferred, Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Experience:

Previous hotel-related experience desired.

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