A Room Attendant is primarily responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linens and replenishing guest room supplies while following company standards and safety/security procedures.
- High school diploma or equivalent and/or experience in a hotel or a related field preferred.
- Strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form
- Must be able to work long hours.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to bend, lift, and be standing or walking during entire shift
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high pressure situations.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
What you will be doing
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Thoroughly clean and restock the required number of guest rooms per shift.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guest rooms.
- Keep all hallways, public areas and closets clean, neat and vacuumed.
- Prepare housekeeping cleaning cart for next day's use.
- Clean room with the door closed always unless requested to do otherwise by the guest.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for "Lost and Found" according to the standards.
About Aimbridge Hospitality
Aimbridge Hospitality is one of the largest and most dynamic independent management companies in North America and the Caribbean. With an award winning portfolio of over 500 hotels and resorts with more than 70,000 guestrooms, our company operates across a full spectrum of property types in addition to independent luxury, boutique, and lifestyle hotels. Our highly resourced company offers an unrivaled track record of creating and maximizing asset value and holds an enviable position as an exclusive management company approved to operate all brands within the Marriott, Hilton, Hyatt, Starwood, Wyndham, and InterContinental systems as well as their respective newly launched soft brands.
Aimbridge Hospitality Culture
Aimbridge Hospitality is and will forever be a high touch organization. From the principals to the front line associates, the Aimbridge team is engaged in guest, partner (both investment and brand), and associate satisfaction. At Aimbridge Hospitality, we value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization.
Having fun helps us keep perspective! If we're happy, our guests will be happy. Our work place culture values family, work life balance and community.
Career Advancement at Aimbridge Hospitality
Aimbridge Hospitality values innovative ideas that ensure high productivity and rewards those willing to step forward and help us develop passionate team members that deliver outstanding guest service and top financial results. We want you to succeed and explore new positions in which allow you to progress your career. Our culture and programs prepare you to meet and exceed your personal goals through:
Every leader knowing the key to success is to always be training your team members, and to proactively encourage and provide them with opportunities for advancement.
Manager In Training (MIT) programs to develop performing hourly staff into management opportunities.
General Manager In Training (GMIT) programs to prepare performing management staff to take the keys to their first hotel.