10 jobs found

Immediate Need - Corporate Sabre Agent – New York City Great Opportunity for a well-organized agent that has great Sabre skills - Working On-Site Location in NYC Prestigious Law Firm – hours 9:30 am – 6:00 pm EST – Current Sabre experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Great work ethic and highly responsible.  Articulate & attention to detail  Competitive Compensation 

About the role: We have an exciting opportunity for a dynamic, hands on and analytical person to join our team in the role as   Global Call Centre Director (Sales) , here at Kognitiv. Working alongside a global team with offices in Austria, US, Hong Kong and the UK you will take the initiative and be the driving force behind our call centre’s productivity and the customer's experience.  The objective of the role is to ensure that all call centre staff are appropriately scheduled, trained, spending their time effectively and helping our customers consistently in a way that "wows" them. In doing so, you will help the team increase sales, reduce costs, improve the team’s efficiency as well as ensuring that the phenomenally high level of service remains intact! You will be part of driving efficiencies through technology - helping drive process improvement. Areas of responsibility will include (but not be limited to): Enable and motivate team members to deliver exceptional consumer experiences through ongoing support, development, empowerment and positive reinforcement. Review short- and long-term staffing plans to drive strategic focus of annual planning, quarterly forecasting and daily service level goals. Coach the team to ensure the quality of the consumer experience meets the appropriate standard and fosters problem solving and critical thinking. Gain insights from data by developing reports, metrics, and KPIs. Lead improvement initiatives to ensure goals are met. Lead by example in driving a culture of client centricity and ensure that the call centre is managing day to day activities appropriately to create the best employee and client experience possible. Manage performance standards and conducting staff evaluations. Ensure continuous improvement of the consumer experience by investigating and addressing root causes in a way that benefits the consumer and the business. Work closely with executive management team to ensure effective inter-departmental communication. Facilitate positive and proactive operations by developing relations with other departmental groups and key stakeholders. Improve the operational systems, processes and policies in our call center - specifically, support better management reporting, information flow and management, business process and organizational planning. Ensure compliance with the company's policies while maintaining the highest level of customer satisfaction. Who Are You?  To be successful in this role, we are looking for someone who is organized, detail oriented, and brings great travel call centre experience to the role! You will be flexible and adapt well to change in a rapidly growing company. Communication and collaboration are key for you and your ability to navigate ambiguity as well as maintaining strong relationships cross-departmentally (and geographically) is second to none. You are data driven and thrive on getting to the bottom of what needs to be done to enable and optimise an efficient, high performing and passionate team. Travel call centre experience is mandatory Min 5 years of experience and proven success developing and managing a high-performance travel call center/customer service team(s), preferably within an environment with a large volume of incoming calls Extensive experience with travel call center infrastructure Ability to use data and analysis to drive decision making Ability to connect with staff at all levels and provide hands on enthusiastic leadership to effectively manage change Experience leading front-line teams with a minimum of 50+ travel agents Ability to set strategy and follow through on tactical implementation and execution of initiatives Must demonstrate leadership, judgment, and ability to resolve complex situations with employees through impressive coaching skills We are a passionate, innovative organization with 247 employees globally and we are looking for exceptional people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role; get in touch! Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided on the basis of qualifications, merit, fit and business need.   We always welcome international candidates to apply providing they are eligible to work and live in Canada. 

Immediate Need - Corporate Sabre Agent - Temporary Assignment  Temporary Assignment for a well-organized agent that has great Sabre skills - Working On-Site Location in NYC Prestigious Law Firm – hours 9:30 am – 6:00 pm EST – Current Sabre experience  Be familiar with Online booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Great work ethic and highly responsible.  Articulate & attention to detail 

Corporate Travel Agent- Worldspan or Apollo – Virtual – Multi-Accounts   Hours - 9:30 am – 6:00 pm ET, or 10:30 am – 7:00 pm ET Worldspan or Apollo experience Ability to work on numerous accounts Experience in a call center environment Experience working in a virtual environment Able to work well within a team Must have experience booking international travel Concur knowledge is a plus Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail 

Virtual Travel Consultant - Experienced Sabre Agent - Hours 7:00 am - 4:00 pm EST Monday - Friday Working on Multiple Accounts -  Call Center Environment  Sabre proficient and all current travel technology tools A minimum of 5+ year’s verifiable travel industry experience in a reservations related position or similar capacity Highly skilled Corporate Travel Professional.  Agent  MUST  have the following to be considered for the job:  Current Sabre experience  Strong International Reservations Be familiar with Online Booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail 

  Position: Full-Time (Office-based) Travel Agent Starting Date: Immediate Fill   Edgerton Travel, a company owned by Legacy Travel Group, has a long and distinguished reputation as a full-service travel agency in Northern Indiana. We have three locations in Indiana, and are seeking a full-time travel agent based in our Mishawaka (South Bend) location.   We are looking for an experienced travel agent.  Additional product, destination, and systems training will be provided.  Knowledge of Client Base and Sabre GDS is a plus, as is a basic understanding of travel marketing.  If you enjoy working with people, are well-versed on leisure travel products and destinations, and want to be a key part of a company that is building a strong future, we would love to have you join our team.   Job Duties and Description Sell domestic, international and custom travel packages using established procedures Able to recommend and sell our preferred vendors and suppliers, within client needs Advise on best value, location, and mode of travel to meet client needs Receive and resolve customer related concerns and service issues in a prompt & professional manner Develop strong business relationships with our valued customers, based on a consultative sales approach Attend travel seminars, FAMs, continuing education and specialist training to stay informed on industry changes and trends Record sales, track leads, maintain and update customer files in our CRM system Perform other small business related duties and tasks as necessary Some overnight travel will be required to attend staff meetings, FAMS, conferences and more.   Skills Have the ability to work independently and self-motivated without excessive hand holding Collaboration is key in the travel industry so functioning well as part of team is essential Contributing to improvements and embracing enhancements in a small business setting Comfortable with research and detail oriented Warm and friendly customer service presence Strong consultative sales skills, vs. hard closing sales skills Professional communication skills, both written and oral, internally and externally Ability to manage multiple tasks and priorities Professional image and appearance Strong grasp of English language (written and spoken) Personal travel experience is highly valued An understanding of travel marketing, social media, and digital marketing is a plus   Legacy Travel Group and Edgerton Travel are equal opportunity employers.   To apply, please send cover letter and resume to:                         yahnaa@legacytourtravel.com

Experienced Travel Agents / VIP Agents / Team Leaders - Proficient on Sabre Experienced Travel Agents – both Corporate & Leisure – NYC - Working for a Full-Service fast-growing Travel Company offices located in NYC.   Competitive Salary / Benefits VIP Agent - Must have High Level of Service / White Glove Service Expected /Excellent Customer Service Skills, Attention to Detail,  Accuracy & Consultancy Expected Team Lead -  goal is to provide leadership to manage an on-site and virtual team to meet and exceed client expectations. problem solving, proactively anticipate needs and manage multiple projects in a timely and well-organized fashion. Sabre proficient and all current travel technology tools A minimum of 5+ year’s verifiable travel industry experience in a reservations related position or similar capacity Highly skilled Corporate Travel Professional.  Agent  MUST  have the following to be considered for the job:  Current Sabre experience  Strong International Reservations Be familiar with Online Booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail 

IMMEDIATE NEED:  Temporary Position – Apollo Agents Our client has an immediate need for 3-4 temporary Corporate Travel Agents   Requirements: Apollo experience, domestic and international skills, booking builder would be a plus. Hours would be M-F 11:00 am to 7:00 pm CST - (some flexibility if you prefer part time such as 3:00 pm to 7:00 pm CST). Assignment would be through Oct 31st. Must have current Apollo experience.

VIP Corporate Travel Consultants - on-site in NYC - Salary up to $90K for the right person. 37.5-hour work week (working hours are between 8:30 am – 6:00 pm) SABRE GDS – Working on High Profile Account Financial Account Must have High Level of Service / White Glove Service Expected /Excellent Customer Service Skills Attention to Detail Accuracy & Consultancy Expected Proficient on SABRE / Booking both Domestic & International Travel

Corporate Travel – Team Leader – hands on position – located in New York City   Hands on - Team Leader’s goal is to provide leadership to manage an on-site and virtual team to meet and exceed client expectations. problem solving, proactively anticipate needs and manage multiple projects in a timely and well-organized fashion.   Act as a liaison between travel advisors, company management and the client maintaining open communication, and ensuring that all service issues are addressed and resolved in a timely manner. Mentor and develop the team so they deliver white glove service to all clients Provide high-end corporate travel services for high volume, fast-paced accounts including hotel, airline, rail, rental cars and transfers/car service Use preferred partner relationships for best availability, rates, and additional benefits to ensure maximum access and highest service levels for clients   Coordinate team schedules ensuring that the department has proper coverage and each team member adheres to the schedule, Ensure that each team member attends at least 2-4 quarterly training opportunities (Preferred Vendor related, GDS, etc.) Ensure that corporate is always represented at open forums and at POA. Monitor performance. Review productivity reports and ensure performance on sales, bookings, and quality to identify areas of improvement for each team member. Analyze and evaluate processes in order to identify cost reducing opportunities and to recommend appropriate solutions. Promote Company’s core value and mission statement.   Ensure that auto-ticketing parameters are up to date with service fee structure and agent IDs (in coordination with company technology team). Ensure that all advisors follow all standard operating procedures. Ensure monthly fees such as CCRA, web reporting, etc. are charged and invoiced.   Proficiency on Sabre GDS a must. Ability to work well under stress and with tight deadlines. Ability to communicate clearly and professionally with clients, supervisors and co-workers both verbally and in writing. Must be proactive with an ability to work independently and in a team with direction from a manager. Strong organizational skills required to maintain up to date and accurate records and client correspondence. 7+ years of experience as a travel advisor necessary. 3+ years of supervisory experience required