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Personnel Travel Consultants New Jersey, USA
Aug 08, 2019
Full time
Reservations/Operations Manager  The reservations/operations manager is responsible for team leadership and ensuring impeccable client, vendor service is always provided. This role is also accountable for the strategic implementation of the correct and consistent functioning of the reservations / operations center. The manager must assess the operation for accuracy, consistency, and capability daily, ensuring all the proper tools are available for this effective delivery.   Hiring, training, coaching, and leading operations/reservations associates and consultants as they provide support for clients/vendors  Implement the processes and practices of our new CRM system with training, coaching, to leading operations/reservations associates and consultants   Leading team meetings, to better understand issues and barriers to success, educating and coaching employees on processes and practices, and setting expectations for the team.  Assisting other management team members in identifying trends and establishing team goals.  Ensuring staff members are achieving desired service levels and taking corrective action, as needed.  Preparing reports and analyzing call/informational data to improve processes, ensure resources are properly allocated, and maximize efficiency and client satisfaction.  Authorizing replacements or refunds.  Taking on other tasks or projects to support employees, other managers, and operations.  Work collaboratively to support and promote the company’s values and vision.  Develop reward, recognition and motivation techniques to maintain employee satisfaction.  Work in partnership with product and other departments to ensure seamless adoption of all client satisfaction goals, objectives and initiatives.   Assess and develop a foundation of procedures to evaluate operational/reservation growth from $7 to $10 million, $10 to $15 million and $15 to $20 in sales.  Contribute towards the achievement of company’s strategic and operational objectives    5+ years of business/leadership experience  Higher education in business management or related field or equivalent experience required   Thorough understanding of operations, architecture, and supervisory philosophies  Proven leader with outstanding communication skills and practices  Ability to invigorate others  Detail oriented in process and execution  Process driven  Ability to analyze problems and formulate solutions  Good judgment and logic with the ability to make rapid decisions using a defined framework, process, and metrics  Area Knowledge – systems, processes, scripts, users/customers, people  Proficiency with computers, Microsoft Office Applications preferred (i.e. Word, Excel, Outlook) 
Travel Leaders Group 11111 Santa Monica Blvd, Los Angeles, CA, USA
Aug 08, 2019
Full time
All Star Travel Group delivers highly-personalized services for the multitude of concierge and travel demands of its elite clientele, all of whom require immediate responsiveness, fully-researched proposals tailored to their individualized preferences and services that are delivered flawlessly at all times. All Star Travel Group is seeking a seasoned Leisure Operations Supervisor. The Los Angeles-based agency caters to an extremely elite clientele, most of whom are some of the biggest names in the entertainment industry, to create the ultimate in bespoke luxury travel experiences. As such, the ideal candidate with possess solid and specialized knowledge of luxury hotels, destinations, tour operators/DMC’s and relevant contacts worldwide. This is a client-facing role, and as such, candidates should be able to converse eloquently and confidently with a wide variety of strong personalities. We are located in West LA. We have a huge panoramic view of Santa Monica. We have a very diverse office with lots of age groups and fun personalities! Come Join our growing team! Responsibilities: Must have advanced skills using the Sabre reservations system to book air, car and hotel, and for invoicing and ticketing also in Sabre. Be adept at using the internet to research destinations, accommodations, travel advisories, reviews and costs in order to best meet customers’ travel objectives. Must be experienced with the delicate hand holding of dealing with High Profile VIPs, and have the confidence to guide them towards making the right choices for their trips. Must possess extensive knowledge of fine hotels and resorts the world over, ranging from the major big cities to smaller exclusive destinations, favored by a high net-worth clientele. Must be able to prioritize daily tasks to achieve timely completion of all travel arrangements including ticketing, invoicing and accounting related to the same. Will handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the interest of customers and the agency. Qualifications: Minimum 5 years recent experience as a full-time travel agent, booking domestic and international travel in Sabre, using public and private carriers. Must be familiar with travel industry standard references, electronic and printed, as needed for the effective and timely completion of all work. 5 years minimum  recent  experience booking Tickets in NATIVE Sabre.
Travel Leaders Group 11111 Santa Monica Blvd, Los Angeles, CA, USA
Aug 08, 2019
Full time
All Star Travel Group delivers highly-personalized services for the multitude of concierge and travel demands of its elite clientele, all of whom require immediate responsiveness, fully-researched proposals tailored to their individualized preferences and services that are delivered flawlessly at all times. All Star Travel Group is seeking an experienced Leisure Travel Specialist. The Los Angeles-based agency caters to an extremely elite clientele, most of whom are some of the biggest names in the entertainment industry, to create the ultimate in bespoke luxury travel experiences. As such, the ideal candidate with possess solid and specialized knowledge of luxury hotels, destinations, tour operators/DMC’s and relevant contacts worldwide. This is a client-facing role, and as such, candidates should be able to converse eloquently and confidently with a wide variety of strong personalities. We are located in West LA. We have a huge panoramic view of Santa Monica. We have a very diverse office with lots of age groups and fun personalities! Come join our growing team! Responsibilities: Must have advanced skills using the Sabre reservations system to book air, car and hotel, and for invoicing and ticketing also in Sabre. Be adept at using the internet to research destinations, accommodations, travel advisories, reviews and costs in order to best meet customers’ travel objectives. Must be experienced with the delicate hand holding of dealing with High Profile VIPs, and have the confidence to guide them towards making the right choices for their trips. Must possess extensive knowledge of fine hotels and resorts the world over, ranging from the major big cities to smaller exclusive destinations, favored by a high net-worth clientele. Must be able to prioritize daily tasks to achieve timely completion of all travel arrangements including ticketing, invoicing and accounting related to the same. Will handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the interest of customers and the agency. Qualifications: Minimum 5 year recent experience as a full-time travel agent, booking domestic and international travel in Sabre, using public and private carriers. Must be familiar with travel industry standard references, electronic and printed, as needed for the effective and timely completion of all work. 5 year minimum  recent  experience booking Tickets in NATIVE Sabre
Travel Leaders Group Pensacola, FL, USA
Aug 08, 2019
Full time
Travel Leaders Leisure Group is currently searching for a Leisure Agent to join our team in Pensacola, FL.  The role will sell  cruise and land vacations by providing exceptional customer service to Travel Leaders Leisure Group clients. Sales expertise, attention to detail along with strong product and industry knowledge are mandatory.  Continually promote to clients and prospects new opportunities, respond to client issues and adapt policies to meet their needs. Staying well-informed of industry changes and client desires is both challenging and rewarding. Responsibilities Provide exceptional customer service resulting in repeat business and referrals. Meet or exceed annual sales revenue target. Increase sales through developing and maintaining a network of clients and anticipating their needs. Build and maintain strong client relationships (new and existing). Provide cruise line, destination, and itinerary recommendations to clients. Consult with clients on various insurance, hotel, and other ancillary options. Address client issues and concerns. Represent the company professionally by offering competent advice and working directly with vendors to resolve issues. Respond quickly and proactively to client requests. Follow company procedures in areas of customer service, booking systems, documentation, pricing, insurance, invoicing, etc. Provide input in company strategy and sales direction. Demonstrate sound judgment in actions relating to overall sales revenue,including but not limited to client gifts and amenities. Perform client communications (electronic/phone/U.S mail) with various sales campaigns . Communicate to Sales and Support teams all pending issues, client requests and items that may need attention while out of the office. Participate in other duties and projects as assigned by Director of Leisure. Qualifications College degree or Travel School preferred Minimum 2 years of experience in servicing premium travel clientele Extensive travel a plus Proven customer service and sales skills, proactive with clients Critical thinking skills to resolve customer issues Ability to recognize when management involvement is necessary Proven ability to promote and market to clients Proven ability to foster and value client and team relationships Excellent written, verbal and interpersonal communication skills Outstanding organizational skills and attention to detail-including multitasking Ability to work under pressure while maintaining a high level of accuracy Travel Industry knowledge including worldwide destinations and premium cruise and tour suppliers Proficient in industry technology Knowledge of word, excel and outlook