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Personnel Travel Consultants 347 5th Ave, New York, NY 10016, USA
Oct 11, 2018
Full time
 Corporate Travel Agent (Floater Position)   Our client is looking for an Experienced Corporate Travel Agent (Floater) position can be virtual, however must be able to commute to New York City for on-sit coverage.  Must be available to work between the hours of 8:00 am – 9:00 pm EST, (most shifts will be 8:30 am – 5:30 pm or 9:00 am – 6:00 pm EST).   Must be able to handle multi prestigious accounts, proficient on SABRE GDS   --At least 5 years of experience as a corporate travel agent --Strong International and Domestic corporate travel skills --Excellent SABRE skills  --Strong service focus and customer orientation for high end travelers  --Ability to function in a fast-paced, demanding environment --Ability to float to our New York on-site clients (occasionally)  
ATC Travel Management, LLC
Oct 10, 2018
Full time
Applicant must be proficient with Apollo Smartpoint. Applicant must have a minimum of three years’ experience as Corporate Travel Consultant. Applicant must be a resident in one of the following states: Maryland, Virginia, Georgia, Florida, Texas, or California. ATC does not sponsor applicants for work visas. ATC does not accept contact from staffing agencies. ATC is a virtual company. Our agents work at home and must have a quiet place to work. Applicants must possess a computer and access to the Internet using a router that will accept a Voice over Internet phone. ATC will provide the VoIP telephone and headset. Applicant must be familiar with Microsoft Office tools such as Word, Excel, and Outlook. Problem Solving & Judgment – identifies, gathers, and analyzes the most critical information needed to understand problems, makes sound, timely decisions; demonstrates integrity and sound ethics; always does the right thing. Planning & Execution  - aligns own plans with the larger work unit; prioritizes tasks and competing demands; pays attention to critical details; acts resourcefully to complete work within time and quality requirements. Business & Technical Skills - demonstrates job knowledge; understands the business; supports the ATC vision, mission, values, and strategic focus. Customer Focus - identifies key internal and external customers and their requirements; serves customers with excellence; seeks and utilizes customer feedback for improvement of products/services; treats customers with dignity and respect; delivers exceptional customer service.       Influence & Negotiation - provides sound rationale for ideas; links proposals to needs and benefits; advocates ideas with confidence; seeks to find common ground with others on points of disagreement; addresses conflicts directly and constructively. Leadership - demonstrates commitment, ownership, and a "can-do" attitude; leads self and others to accomplish critical organizational goals and objectives; champions ideas and initiatives.       Communication - conveys ideas clearly in verbal and written form; describes products/services accurately, without exaggerating or misrepresenting; listens carefully and attentively to others' ideas and opinions; provides relevant information to those who need it. Teamwork - builds good working relationships with other employees; works well across functions, locations, and levels as needed; treats others with dignity and respect; contributes productively to group and organizational outcomes; collaborates as a team player. Initiative & Drive for Results - takes initiative to make things happen; demonstrates personal drive and motivation; puts in sustained effort to accomplish desired results; produces excellence in work; contributes to rapid progress towards goals. Flexibility & Continual Learning - maintains a positive outlook and responds constructively to obstacles and difficulties; demonstrates resilience under stressful circumstances; perseveres to achieve results; readily adapts to constant change; pursues opportunities to gain new skills and knowledge. 
Booking Builder
Oct 10, 2018
Full time
Tier 3 Support   ** Looking for candidates anywhere in North America or Europe.  This is a telecommuting, work from home, position ** BookingBuilder Technologies develops groundbreaking applications in the travel industry.  Our products are very popular, and we have a very strong commitment to customer service.  We are looking for an outstanding Technical Support person with corporate travel agency experience.   Tier 3 Tech Support person functions as the intermediary between the tier one tech support staff and the developers for all BookingBuilder software and applications.  This role is customer facing, and you will work towards resolution for escalated cases and calls from the Tier One/Two support teams. In addition to having travel agency experience and being technically adept, in this role you should have a keen eye for detail and possess excellent communication skills.   You will need to have had experience writing in a scripting language(s), preferably VB6 (or similar).   Responsibilities: Ensure excellent customer satisfaction Take ownership of cases and provide best effort support, no matter the inquiry Assist customers on technical issues via phone/email/screensharing Respond appropriately to customer or internal issue escalations Work with other tech support staff and software developers to resolve or properly close tickets Manage an individual ticket queue and work your cases in a timely manner Work flexible hours as required due to the global customer base Create issue tickets (bug reports) for emerging issues Create Knowledge Base documentation Track down network and hardware issues such as proxy problems, device driver issues, virus scanner issues that are potentially causing problems that seem related to the software Resolve installation and upgrade issues Write VB scripts to enhance customer experience with our product Collect logging information (e.g. hang and crash dumps) for use by the development team You will, from time to time, be asked to assist in gathering and refining specifications and requirements based on product needs Create and maintain software documentation where appropriate Stay plugged into emerging technologies/industry trends and apply them into operations and activities Follow the direction of management and provide feedback Attend occasional staff meetings in different locations within the United States All other tasks as assigned We are looking for someone who has: Proven work experience in the travel industry including experience with Sabre, Amadeus, and the Travelport GDSs.  Knowledge of graphical interfaces of these GDSs is a plus Experience with BookingBuilder software preferred  Supported customers with technical issues Written scripts using a scripting language Comfortable working remotely and with minimal supervision, and able to deliver timely solutions all the while keeping your focus for 40 hours a week   Problem diagnosis and creative problem-solving skills Strong organizational skills to juggle multiple tasks within the constraints of delivery timelines Experience maintaining priorities based upon severity and urgency of customer issues, as well as internal needs as communicated by the leadership Ability to work and thrive in a very busy customer support environment and learn rapidly A personable, patient demeanor Can provide professional references specifically related to corporate travel and technical proficiency  We are a virtual company, so this is a work from home position.  There will be some travel required and, as such, we are looking for someone who resides in North America. You will be expected to work during U.S. East Coast business hours. Please send us a detailed cover letter outlining your relevant experience, what skills related to this posting that you may be missing, and why you will be great for this job.  
Travgroup New York, NY, USA
Oct 10, 2018
Full time
Travgroup is a premier Luxury Leisure and Corporate Travel Agency! We are seeking travel agents/advisors with at least some Sabre experience. Candidate must be well spoken, detail oriented, worldly, computer savy, creative, and friendly for a full-time position in our growing and dynamic Brooklyn, New York office. Independent agents also welcome! We help clients book all their travel needs, from flights, hotels, tours, business trips, family/honeymoon, Etc.  Agent Requirements: - Sabre experience required. - Strong command of the English language and strong customer service skills a must. - Bilingual is a plus as we have international clients, but not a must. - Must be able to work from our office full time 9am - 6pm Monday - Friday (We close early some Friday's) - Salary/commission options.  Salary commensurate with experience, performance commission o ptions.  $30,000-$65,000+ Please email resume to shapse@travgroup.com -PLEASE DO NOT SEND RESUME IF YOU DO NOT HAVE EXPERIENCE AS A TRAVEL AGENT -